Refund policy

We do not accept change-of-mind returns.

Need help with your order?

For a faulty, damaged or incorrect item, or questions about warranty support, contact Matriz Mobile:

What to include

Please send your order number, the item name, a description of the issue and relevant photos. For warranty enquiries, include your proof of purchase.

Contact us to confirm the next steps and the correct location before bringing or sending an item to us.